You don’t have to worry about activating your account, as soon as you register with us you can start shopping and using the website.

By default, the last used shipping address will be saved into to your Ok Life Care Shopee account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to or you can go to your account page and edit the details you want to change and save it.

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from our delivery partner.

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Members who ship their orders within Jaipur should expect to receive their orders within three (3) to four (4) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

The flat-rate shipping fee is 100 rupees and it is only applicable to the orders below 2000 rupees.

Handling fee covers the delivery, material, labour and logistics cost to support the delivery service.

All your orders are sent via our different – different delivery partners and you will be notified about it once your address status is changed to shipped.

While checking out your order, you will be asked to choose a payment method such as COD, Store Pickup and Online Payment (via Credit Card, Debit Card, UPI, Wallet & Net Banking), our Online Payment is the easiest way to make payments online. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful payment, a payment advice will be automatically generated to OkLifeCareShopee.com system for your order.

It’s fast, easy & secure.

We have several mode of payments available to make your shopping experience comfortable and easy.

  1. COD (Cash on Delivery):  You can opt this method if you wish the pay with cash upon delivery of your order.
  2. Store Pickup: By choosing this method you can pay via Cash, Cards, PhonePe & PAYTM once you visit our store to collect your order.
  3. Online Payment: At the moment, we only accept Credit/Debit cards, Net Banking, UPI, Wallet and EMI (on credit card and interest will be charged by the bank).

Note: *On choosing COD and Store Pickup, your BV will be credited to your Ok Life Care ID once we will receive the payment of the order. EMI option will be available on a minimum of certain amount.

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at contact@oklifecareshopee.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged product received, we will require photo proof of the affected product and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at contact@oklifecareshopee.com

2. In the event of lost mail, we will try to locate the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at contact@oklifecareshopee.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the sample you’ve received is unsatisfactory in any way you perceive, you will be referred to Ok Life Care official refund policy and that can be found at www.oklifecare.com

2. In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.

3. In the event that you’ve received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we’ll re-send the correct product to you at no cost, subject to availability.

4. In the event you’ve received your order with a missing product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to contact@oklifecareshopee.com and after which, kindly give us a call at (+91) 8306447211 and our team member will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.

As Ok Life Care Shopee website uses some of the latest technologies which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access our online store:

1. Microsoft Internet Explorer Version 11 onwards.

2. Mozilla Firefox Version 85 onwards.

3. Google Chrome Version 80 onwards.

In addition, please ensure that your Javascript and Cookie is enabled on your browser.

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